Ofcom fines EE £1 million for poor complaint handling
Telecoms regulator Ofcom has fined mobile phone network EE £1 million for failing to tell customers of their right to take complaints to an ‘alternative dispute resolution’ (ADR) scheme.
Telecoms regulator Ofcom has fined mobile phone network EE £1 million for failing to tell customers of their right to take complaints to an ‘alternative dispute resolution’ (ADR) scheme.